Franchise partner

iTrip - vacation rentals, done right.

iTrip is one of the longest-running vacation rental management franchises in North America, with locally-owned operators in nearly every major leisure destination. From Park City to Sarasota to Aspen Snowmass, iTrip operators run lean local teams - and lean on Extenteam's plug-and-play remote pros to scale guest experience without scaling overhead.

Visit iTrip

Hear from Casago

"The thing we liked the most about Extenteam was the dedicated employees. We needed next level. We needed them to do more than just answer the phone. We needed them to assist the guest from start to finish. Which Extenteam did."

Ashley Luke - Senior Account Manager, iTrip Park City

Success story

From scattered calls to Superhost status

01.

The challenge

After 35% growth in 18 months, iTrip Park City's five-person team was drowning in after-hours calls. Late-night emergencies were piling up, response times slipped, and reviews started calling out one thing: 'Great stay, but they were hard to reach.'

02.

The solution

Extenteam embedded two plug-and-play remote pros mid-winter season - trial by fire. They didn't just answer phones; they owned the guest from inquiry through checkout, follow-through, and follow-up - operating as core iTrip Park City team members.

03.

The results

Through a record-snowfall season of roof leaks and shuttered hot tubs, guest satisfaction climbed. iTrip Park City hit Airbnb Superhost status for the first time and saw a sharp rise in 5-star Vrbo ratings - with another Extenteam member already planned for next season.

100+

Locally-owned franchises

35%

iTrip Park City growth in 18 months

Airbnb Superhost outcomes

24/7

Coverage with Extenteam

What sets them apart

Why operators choose iTrip

Locally-owned, nationally-backed

Every iTrip is independently owned by an operator who knows the destination. Behind them: national tech, marketing, and supply partnerships.

Built for leisure destinations

iTrip operators specialize in the ski towns, beach towns, and lake towns where guests expect five-star service from arrival to departure.

Inquiry-to-checkout ownership

Extenteam pros don't just answer the phone. They own the guest from first inquiry through follow-up - exactly what iTrip Park City needed.

Trial-by-fire onboarding

We've embedded iTrip team members in the middle of peak winter season. They hit the ground running because of how we train, not in spite of it.

Superhost-grade response times

After adding Extenteam, iTrip Park City hit Airbnb Superhost status for the first time and saw a sharp rise in 5-star Vrbo ratings.

One team, two time zones

iTrip operators treat Extenteam members as core staff - same chats, same standups, same wins. Follow-through and follow-up, every guest, every time.

Run a smarter franchise.

Talk to us about how Extenteam supports Casago operators with talent, training, and 24/7 guest comms.

Extenteam streamlines operations for property managers with top global talent and AI-driven software - a service-first approach to growth and efficiency.

101 NW 8th St, Ste 200
Miami, FL 33136

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