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Guest Communication.
Solved.

Not just another automated inbox. Real hospitality professionals, responding to your guests 24/7.

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KellyAnn Beach,
General Manager, Tropical Escape Vacation Homes

"Our Tailwind guest services staff are great. They really give guests that empathy piece. They go out of their way to assist guests,” Beach notes, explaining that Tropical Escape now uses Tailwind shared-service coverage for after-hours support across multiple properties in multiple locations."

Your rules. Our expertise.

Timely responses when you need them.

Custom policies and rules for your business.

Proprietary logic for handling detailed scenarios.

Communicating with your team on the ground.

Prompt and accurate responses. All the time.

Real human responses

PRICING

Flexible pricing for all stages.

0
For 30+ properties please contact us
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Starter

$49/mo per unit
Contact us

+ a one-time activation fee of $99

Simple guest communication over SMS and email.

  • SMS
  • Email
  • Cancel anytime
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Growth

$69/mo per unit
Contact us

+ a one-time activation fee of $99

Full textual communication support including Airbnb and VRBO.

  • SMS
  • Email
  • Cancel anytime
  • Reservations
  • OTA (Airbnb, VRBO)
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Starter

$49/mo per unit
Contact us

+ a one-time activation fee of $99

Simple guest communication over SMS and email.

  • SMS
  • Email
  • Cancel anytime
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Growth

$69/mo per unit
Contact us

+ a one-time activation fee of $99

Full textual communication support including Airbnb and VRBO.

  • SMS
  • Email
  • Cancel anytime
  • Reservations
  • OTA (Airbnb, VRBO)
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Starter

$49/ month
Contact us

+ a one-time activation fee of $99

Simple guest communication over SMS and email.

  • SMS
  • Email
  • Cancel anytime
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Growth

$69/ month
Contact us

+ a one-time activation fee of $99

Full textual communication support including Airbnb and VRBO.

  • SMS
  • Email
  • Cancel anytime
  • Reservations
  • OTA (Airbnb, VRBO)
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Need for help with guest communications?

Let's talk about your needs and coverage gaps.

Contact Us
TESTIMONIALS

What our clients think about Extenteam

Contact Us
bg

"Partnering with Extenteam has given us more coverage for shifts and hours. Their professionalism and performance have been highly beneficial to our company."

Alex Foti
Alex Foti
Bretton Woods
bg

"The thing we liked the most about Extenteam was were dedicated employees. We needed next level. We needed them to do more than just answer the phone. We needed them to assist the guest from start to finish. Which Extenteam did."

Ashley Luke
Ashley Luke
iTrip Park City
bg

"We have a very diverse team with different language, ethnic and family background. Respect for one another is incredibly rewarding. When our employees on the mainland, our Extenteam team members in the Philippines, or our employees here in Hawall interact, it is always clear we are ONE team. Thank you, Extenteam. We have no idea how we lived without you!."

Jeff Seifert
Jeff Seifert
Paradise In Hawaii
bg

"Our Extenteam members are really hard working. They are highly educated. Technology is not a challenge for them. They don't have internet issues. These are quality employees. And that's a real difference from our previous remote staffing company."

Leiny Balea
Leiny Balea
Strip View Suites
bg

"It's really important, whether you're looking for a remote staffing company or you just know you have a problem that needs to be solved, that you find a company that puts effort and dedication into the team members they're recommending to you. Extenteam doesn't just say, 'Here's someone for your account, good luck'. They're going to find good talent, talent that can provide what you need. It truly is a partnership."

Kelly Beach
Kelly Beach
Tropical Escape
bg

"Having things in a different zone is a benefit things getting done overnight, it's really boosted our productivity."

Michelle Williams
Michelle Williams
Atlantic Vacation Homes
bg

"Extenteam has been very impactful to our business by improving our ratings"

Eric Thibodeaux
Eric Thibodeaux
Current Tides
bg

"We're about to add another 17 units to our portfolio, I feel more comfortable knowing that it's very easy and quick that if we need to pivot and get somebody fast to keep up with the growth we can do that. Extenteam does allow us to grow."

Alex Zemianek
Alex Zemianek
JZ Vacation Rentals
bg

"Since working with Extenteam it has helped us provide after-hours coverage to in-house guest and be able to help ensure that we can get bookings all day long. Guests aren't waiting for communications from us until the next business day which has really helped us"

Jane Field
Jane Field
Del Mar Vacations
bg

"Partnering up with Extenteam has been one of the best decisions we've made last year. We take a lot of pride in customer service that we can offer during business hours."

Cheyenne Hayes
Cheyenne Hayes
Red Rock
bg

"We live in an area that it's really hard for us to get labor, specifically anybody that works on the front lines like guest relations, reservations, etc. We use Extenteam for our after-hours line and it has been a huge help for us."

Meaghan Moylan
Meaghan Moylan
Outpost
bg

"We're getting quality help and I can't find that locally"

Joni Lee
Joni Lee
Suches Vacations
bg

"Partnering with Extenteam has given us more coverage for shifts and hours. Their professionalism and performance have been highly beneficial to our company."

Alex Foti
Alex Foti
Bretton Woods
bg

"The thing we liked the most about Extenteam was were dedicated employees. We needed next level. We needed them to do more than just answer the phone. We needed them to assist the guest from start to finish. Which Extenteam did."

Ashley Luke
Ashley Luke
iTrip Park City
bg

"We have a very diverse team with different language, ethnic and family background. Respect for one another is incredibly rewarding. When our employees on the mainland, our Extenteam team members in the Philippines, or our employees here in Hawall interact, it is always clear we are ONE team. Thank you, Extenteam. We have no idea how we lived without you!."

Jeff Seifert
Jeff Seifert
Paradise In Hawaii
bg

"Our Extenteam members are really hard working. They are highly educated. Technology is not a challenge for them. They don't have internet issues. These are quality employees. And that's a real difference from our previous remote staffing company."

Leiny Balea
Leiny Balea
Strip View Suites
bg

"It's really important, whether you're looking for a remote staffing company or you just know you have a problem that needs to be solved, that you find a company that puts effort and dedication into the team members they're recommending to you. Extenteam doesn't just say, 'Here's someone for your account, good luck'. They're going to find good talent, talent that can provide what you need. It truly is a partnership."

Kelly Beach
Kelly Beach
Tropical Escape
bg

"Having things in a different zone is a benefit things getting done overnight, it's really boosted our productivity."

Michelle Williams
Michelle Williams
Atlantic Vacation Homes
bg

"Extenteam has been very impactful to our business by improving our ratings"

Eric Thibodeaux
Eric Thibodeaux
Current Tides
bg

"We're about to add another 17 units to our portfolio, I feel more comfortable knowing that it's very easy and quick that if we need to pivot and get somebody fast to keep up with the growth we can do that. Extenteam does allow us to grow."

Alex Zemianek
Alex Zemianek
JZ Vacation Rentals
bg

"Since working with Extenteam it has helped us provide after-hours coverage to in-house guest and be able to help ensure that we can get bookings all day long. Guests aren't waiting for communications from us until the next business day which has really helped us"

Jane Field
Jane Field
Del Mar Vacations
bg

"Partnering up with Extenteam has been one of the best decisions we've made last year. We take a lot of pride in customer service that we can offer during business hours."

Cheyenne Hayes
Cheyenne Hayes
Red Rock
bg

"We live in an area that it's really hard for us to get labor, specifically anybody that works on the front lines like guest relations, reservations, etc. We use Extenteam for our after-hours line and it has been a huge help for us."

Meaghan Moylan
Meaghan Moylan
Outpost
bg

"We're getting quality help and I can't find that locally"

Joni Lee
Joni Lee
Suches Vacations
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Looking to build your talent in your vacation rental company? If so, you may wonder if remote, local, contracted or full-time talent is best for you!

SUCCES STORY

How Extenteam Helps Multifamily Property Managers Thrive

Our case study explains how our client with 3000 keys saved more than $80,000 per year, simply by reaching out

Learn more
WEBINAR

Top Solutions for Staffing Challenges in the Short-Term Rental Industry

The following video is from an online conference organized by Rental Scale-Up. Today’s vacation home

Learn more
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Fill in your staffing gaps with the right talent.

Let's connect to find the best solution for your team.

Alex Zemianek,
CEO-OWNER at JZ Vacation Rentals

"We're about to add another 17 units to our portfolio, I feel more comfortable knowing that it's very easy and quick that if we need to pivot and get somebody fast to keep up with the growth we can do that. Extenteam does allow us to grow."