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Our case study explains how our client with 3000 keys saved more than $80,000 per year, simply by reaching out to multifamily@extenteam.com.
Due to the ongoing pandemic, multifamily operators are looking for ways to cut costs without compromising on the quality of service to their tenants. With that in mind, Extenteam is uniquely positioned to provide skilled full-time staff that is physically located outside of the United States, yet with fluent language skills and property management knowledge. Extenteam strives to create value every day, by supporting clients’ needs with educated and dedicated team members.
Our agents are real people with solid career ambitions. They become an extension of your team, for a fraction of an equivalent US employee’s base salary, without the added burden of payroll costs that are associated with US employees.
Our client was struggling with their high overhead costs due to having to pay around $16-$18 per hour to their working staff. The cost per basic US employee for our client was typically 1.25 to 1.4 times the salary, depending on certain variables. In this case, they had several employees with a salary of $35,000, therefore their actual costs were ranging from $43,750 to $49,000 per employee.
Another frustration point was the frequent nature of turnover of their US employees. Our client had dedicated significant resources having to rehire as people leave for a “better job/gig” almost every other month. Retaining employees at the $35,000-$40,000 tranche of salary range had become a struggle for them.
Our client’s ask was to find three full-time agents that can do the following jobs:
Above in mind, we mobilized our established recruiting team overseas, and went to work to find the best fit possible for our client’s needs.
Within just two weeks, we had conducted our own vetting and completed internal interviews of a handful of candidates, putting them through our own performance evaluation tests and presented their resumes to our client.
We then introduced the prospective job candidates to our client via three separate Zoom meetings. These meetings served not only as a meet/greet basic introduction, but also as an opportunity for our client to interview the Extenteam agent and decide whether to approve him/her. Upon our client’s sign off, all three of the Extenteam agents went through an on-boarding process. This included assigning our agent the client’s company email address as well as a local area code phone number, virtually making the Extenteam agent part of our client’s organization. We pride ourselves in providing a seamless, hassle-free transition for both our clients and our agents.
Now, with their specific tasks and training with the client underway, our agents started working on the client’s needs immediately without the financial burden or time commitment of an in-house co-located employee..
Our Extenteam agents are currently saving our client around $23,750-$28,500 per employee, totaling more than $80,000 in total net savings per year. This particular client is looking to increase the number of Extenteam agents within their organization to realize even more savings.
Our client’s CEO stated: “Sending one email and letting Extenteam get to work was my best decision in 2020.” We are pleased to have assisted with our client’s needs, and look forward to being of service to you as well!
"Partnering with Extenteam has given us more coverage for shifts and hours. Their professionalism and performance have been highly beneficial to our company."
"The thing we liked the most about Extenteam was were dedicated employees. We needed next level. We needed them to do more than just answer the phone. We needed them to assist the guest from start to finish. Which Extenteam did."
"We have a very diverse team with different language, ethnic and family background. Respect for one another is incredibly rewarding. When our employees on the mainland, our Extenteam team members in the Philippines, or our employees here in Hawall interact, it is always clear we are ONE team. Thank you, Extenteam. We have no idea how we lived without you!."
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"Our Extenteam members are really hard working. They are highly educated. Technology is not a challenge for them. They don't have internet issues. These are quality employees. And that's a real difference from our previous remote staffing company."
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"It's really important, whether you're looking for a remote staffing company or you just know you have a problem that needs to be solved, that you find a company that puts effort and dedication into the team members they're recommending to you. Extenteam doesn't just say, 'Here's someone for your account, good luck'. They're going to find good talent, talent that can provide what you need. It truly is a partnership."
"Having things in a different zone is a benefit things getting done overnight, it's really boosted our productivity."
"Extenteam has been very impactful to our business by improving our ratings"
"We're about to add another 17 units to our portfolio, I feel more comfortable knowing that it's very easy and quick that if we need to pivot and get somebody fast to keep up with the growth we can do that. Extenteam does allow us to grow."
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"Since working with Extenteam it has helped us provide after-hours coverage to in-house guest and be able to help ensure that we can get bookings all day long. Guests aren't waiting for communications from us until the next business day which has really helped us"
"Partnering up with Extenteam has been one of the best decisions we've made last year. We take a lot of pride in customer service that we can offer during business hours."
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"We live in an area that it's really hard for us to get labor, specifically anybody that works on the front lines like guest relations, reservations, etc. We use Extenteam for our after-hours line and it has been a huge help for us."
"We're getting quality help and I can't find that locally"
"Partnering with Extenteam has given us more coverage for shifts and hours. Their professionalism and performance have been highly beneficial to our company."
"The thing we liked the most about Extenteam was were dedicated employees. We needed next level. We needed them to do more than just answer the phone. We needed them to assist the guest from start to finish. Which Extenteam did."
"We have a very diverse team with different language, ethnic and family background. Respect for one another is incredibly rewarding. When our employees on the mainland, our Extenteam team members in the Philippines, or our employees here in Hawall interact, it is always clear we are ONE team. Thank you, Extenteam. We have no idea how we lived without you!."
"Our Extenteam members are really hard working. They are highly educated. Technology is not a challenge for them. They don't have internet issues. These are quality employees. And that's a real difference from our previous remote staffing company."
"It's really important, whether you're looking for a remote staffing company or you just know you have a problem that needs to be solved, that you find a company that puts effort and dedication into the team members they're recommending to you. Extenteam doesn't just say, 'Here's someone for your account, good luck'. They're going to find good talent, talent that can provide what you need. It truly is a partnership."
"Having things in a different zone is a benefit things getting done overnight, it's really boosted our productivity."
"Extenteam has been very impactful to our business by improving our ratings"
"We're about to add another 17 units to our portfolio, I feel more comfortable knowing that it's very easy and quick that if we need to pivot and get somebody fast to keep up with the growth we can do that. Extenteam does allow us to grow."
"Since working with Extenteam it has helped us provide after-hours coverage to in-house guest and be able to help ensure that we can get bookings all day long. Guests aren't waiting for communications from us until the next business day which has really helped us"
"Partnering up with Extenteam has been one of the best decisions we've made last year. We take a lot of pride in customer service that we can offer during business hours."
"We live in an area that it's really hard for us to get labor, specifically anybody that works on the front lines like guest relations, reservations, etc. We use Extenteam for our after-hours line and it has been a huge help for us."
"We're getting quality help and I can't find that locally"
Looking to hire for your vacation rental company? If so, you'll need an awesome job description! Here are examples for you to use for free.
Looking to build your talent in your vacation rental company? If so, you may wonder if remote, local, contracted or full-time talent is best for you!
Our case study explains how our client with 3000 keys saved more than $80,000 per year, simply by reaching out
The following video is from an online conference organized by Rental Scale-Up. Today’s vacation home
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Let's connect to find the best solution for your team.
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"We're about to add another 17 units to our portfolio, I feel more comfortable knowing that it's very easy and quick that if we need to pivot and get somebody fast to keep up with the growth we can do that. Extenteam does allow us to grow."
Extenteam streamlines operations for Property Managers by providing top global talent and innovative software solutions, all while maintaining a “service-first” approach to drive success and efficiency.
